Frequently Asked Questions
I can’t find what I want on your site?
Our website carries our most popular range of products, but is by no means a complete catalogue of what we have. If there’s something in particular you are looking for, you can phone us, or email us (if you can attach an image that’s even better!), and we’ll try to locate it for you.
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What happens when an item is showing as ‘out of stock’?
We have 1000’s of beads coming into and going out of our warehouse every month. We endeavour to keep stock in hand, but can’t always achieve that. We are rarely out of stock for a long period of time. If we are out of stock of something you require, please use the feedback form to email us with your request and we will let you know when we expect the next shipment, so you can check back on the website to see if it has arrived. We do not hold back orders, so it will be necessary for you to check back regularly with the website to see if your required item is in stock.
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Do you offer bulk discounts?
Yes! You will see as you navigate our catalogue that for most items we have three tiers of pricing, based on volume. We also offer wholesale prices to genuine re-sellers through our password protected wholesale area. If you are a genuine re-seller and would like to view our wholesale price list, please follow this link and complete the registration form
wholesale buyers only. Please note that Bead World will confirm your status as a genuine re-seller prior to providing you with access to this secure area. This may take a few days, and in the meantime you can view the contents of the catalogue on the retail area of the site. If you wish to discuss any details relating to wholesale purchase, you can also telephone us on (07) 5534 1333 and speak with Len or Michelle.
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Do your prices include GST?
All prices include GST and are subject to alteration without notice.
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I purchased some beads and they don’t look the same as the picture on the website?
There may be two reasons for that. Firstly, everyone’s computer screen shows colours differently, and so ‘amethyst’ on your screen could look totally different from ‘amethyst’ on my screen – so you need to allow for a bit of variation. The second reason is that many of the beads we sell are hand made and as such, the size, shape and colour can vary from bead to bead – we make no apology for this – this variation is what makes handmade beads so special, and the piece that you make different to any others.
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What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Bankcard and Mastercard. We also accept cheques, money orders, or you can do a direct bank deposit.
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Is it safe to use my Credit Card on your site?
Yes, our website uses SSL (Secure Socket Layer) with 128-bit encryption. Credit Card details are securely collected at the time of payment only and are not retained on our database.
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I don’t want to put my credit card details online, can I still buy from your website?
Yes you can! We offer many payment options. You can use our printable order form and fax us your payment details. Phone through an order and pay over the phone, or send us a money order or cheque in the mail. (Please note for cheques, we do not ship goods until funds are cleared). You can also pay via direct bank deposit.
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I would like to receive your email news and product updates, but worry that you’ll give my address to other companies and I’ll get spammed?
No! This will never happen. Bead World operates under the strictest standards of privacy and will not share your information with any third parties, at any time, unless compelled to do so by law.
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I haven’t received my order, how do I know when you sent it?
You can log into your account details on the website and check under 'orders' to see the status of your order. Delivery times can depend upon the freight method selected when you placed the order. If more than 7 days has transpired since the order was sent, and you still have not received it, we recommend that you email our help line
orders@beadworld.com.au so we can track it.
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I just received my order and some of the items I ordered were out of stock – are they on back order?
No! We do not currently have the technology to track retail back orders. Where we cannot fulfill your order, we adjust the amount of your transaction before processing it, and provide a notification with your goods of when we expect delivery of the next consignment so you can go to the website and check when it has arrived.
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I have just received my order and some of the goods have been damaged by the transport company – what should I do?
All goods are examined prior to packaging to ensure they are sent in good condition. They are packaged carefully to ensure minimal chance of damage during transit.
Wherever possible, we use Fastway Couriers who require a signature at the receiving end as proof of delivery. For areas that are not serviced by Fastway Couriers, Bead World will use Australia Post Overnight Express. For orders over 3kg we always use Registered Australia Parcel Post Service. Registered post includes insurance to the value of $100.00 and requires a signature for the item on arrival. If you are not home when they call, you will be asked to collect the item from your nearest Post Office.
If goods are lost or damaged during transit, Bead World will replace them. If you receive an incomplete or damaged consignment, email us on
orders@beadworld.com.au or telephone our warehouse on (07) 5534 1333 immediately upon receipt and we will organise for the damaged goods to be returned and replaced.
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I have received my order, but have changed my mind and want to exchange the goods for something else, can I?
Returns will not be accepted for any reason after 14 days from dispatch. Goods returned within this period are subject to a 20% handling charge, unless the goods are found to be faulty. Goods will be exchanged subject to the handling charge, but we do not give refunds, so please choose carefully
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Do you ship outside of Australia?
Yes – we will ship anywhere in the world. Because freight costs vary with weight and how quickly you require it, we liaise with you individually on international freight costs and get your approval prior to dispatch.
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I have a complaint about the way one of your staff members dealt with me, or the service I received, what should I do?
Customer Service is our highest priority – it’s even more important than making sure we have the best beads at the best prices! If you’ve had a bad experience, please give us the opportunity to make amends. You can email or phone our Managing Director personally to discuss your concerns
len@beadworld.com.au. Our priority is a long term relationship with satisfied customers.
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I am having trouble using your website, is it the site or my computer?
We endeavour to maintain the website to very high standards, but as with all things electronic, things can sometimes go wrong. If you are encountering difficulties, you can use our feedback form to outline your difficulties and we’ll assist in any way we can. Before doing so, however, please check that you have the correct software installed in your computer for optimal viewing.To View Website:
Internet Explorer Version 5 or higher (version 6 recommended) – for viewing website. If you have an older version, you can download the latest version from
MicrosoftTo download newsletter you will require Adobe Acrobat PDF Reader :
You can download for free from
Adobe
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